Return Policy Details

At Nobmark Pharmacy, we prioritize your satisfaction and aim to make your shopping experience as seamless as possible. Our return policy is designed to ensure that any issues you encounter with our products are resolved quickly and efficiently.

Eligible Items for Return

You can return the following items within 7 days of receiving your order:

• Prescription Medications: Returnable only if they are incorrect, damaged, or defective upon arrival.
• Over-the-Counter Medications: Must be unopened and in their original packaging.
• Cosmetics and Skincare Products: Must be unused, unopened, and in their original packaging.
• Medical Devices and Supplies: Must be unused and in their original packaging.
• Laboratory Test Kits: Must be unopened and unused.

Non-Eligible Items

Certain items are not eligible for return, including:

• Opened or used prescription medications, unless they are incorrect or damaged.
• Opened over-the-counter medications and supplements.
• Opened or used cosmetics and skincare products.
• Items marked as non-returnable in the product description.

Return Process

1. Contact Customer Service: Reach out to our customer service team at 0750566094 or support@nobmarkpharmacy.co.ug within 7 days of receiving your order. Provide your order number and details of the product you wish to return.
2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and instructions on how to proceed with the return.
3. Pack and Ship the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Attach the return authorization and use a trackable shipping method to send the item back to us.
4. Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. This process typically takes 5-7 business days.

Refunds

• Approved Returns: If your return is approved, a refund will be processed to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
• Partial Refunds: In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or has missing parts.
• Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error (incorrect or defective item), we will cover the return shipping costs.

Exchanges

If you received a defective or incorrect item, we are happy to exchange it for the correct product. Contact our customer service team within 7 days of receiving your order to initiate the exchange process.

Return Shipping Address

Please send your returns to the address provided by our customer service team during the return authorization process. Ensure that you use a trackable shipping method and keep the tracking information for your records.

Contact Us

If you have any questions or need assistance with the return process, please do not hesitate to contact our customer service team at 0750566094 or support@nobmarkpharmacy.co.ug. We are here to help and ensure your experience with Nobmark Pharmacy is positive and satisfactory.

Thank you for choosing Nobmark Pharmacy. Your health, our priority.